Current Students

Malvern takes great pride in the selection of students to our Academy.

Normally it takes about 4 weeks to process each application.

Therefore, it is advisable for students to apply for admission at least 6 weeks before the start of each program/intake.

Documents required for programme application:

  • Duly completed application form
  • Copy of highest academic qualification and highest academic transcripts
  • Photocopy of passport/NRIC
  • 1 passport-sized photograph of the applicant
  • Program application fee
  • Or any other required documents pertaining to your program

Malvern International Academy Singapore encourages all its students to be regular and punctual for their daily classes.

Please note the attendance requirement and leave application guidelines.

All students should have minimum attendance of 75% per semester.

Download Attendance Policy

Every student has the right to expect a conducive teaching and learning environment. Likewise, every student has the responsibility to contribute to that environment.

A student must not commit a disciplinary offence. Disciplinary Offence includes, but is not limited to:

  • academic misconduct eg cheating or dishonesty in exams
  • insubordination to lecturers and other staff of the school
  • littering
  • fighting
  • theft
  • vandalism, destruction or damage to the Academy’s property
  • smoking within campus
  • the possession of dangerous weapons
  • the possession or consumption of drugs or alcohol or intoxicating substance (as defined bythe Intoxicating Substances Act).
  • The school reserves the right to confiscate any items that are prohibited.

The Academy shall carry out an investigation if there is a complaint of inappropriate behaviour and misconduct of students and appropriate disciplinary action shall be meted out, if students are found to be guilty.

CONDUCT

Students shall be respectful in attitude and manner to people and property.

SUBMISSION OF WORK

Students are to work diligently not only on assigned daily class work, homework, projects and other assignments but also have regular self-revision in order to ensure quality work is produced.

FACILITIES

Ensure the classroom and Academy’s facilities used is clean after use. Maintain highest standards of cleanliness at all times on the Academy’s premises. Cleanliness includes the maintenance of the immediate surrounding areas.

Take good care of school properties and premises. Cost of replacement for vandalized items will be borne by student(s) responsible for the damage.

Food and all sweet drinks are NOT to be consumed in the classrooms.

Mobile phones shall not be used during on-going classes and must be switched off or placed in silent mode at all times in the classroom.

CONDUCT OUTSIDE THE SCHOOL

Student’s Pass holders are required to adhere to Singapore laws, local rules and regulations.Students must not be a student of any other educational organisation(s) or undertake course(s) other than that stated  on the Student’s Pass.

Indemnity Form

Students are to complete the indemnity form and submit it before the commencement of their classes.

Students are strongly encouraged to maintain active communication with the Academy through the following channels:

Face to face : Front Office

Email : feedback@malverninternational.com

Telephone : (+65) 6268 4515

Feedback Forms : Available at the Front office

Website : www:sg.malverninternational.com/

Programme Manager : As provided during orientation

Student Focus Group

Student representatives will be invited to attend student focus group meetings to present and discuss the students’ views. It is an important way in which students can contribute to the quality and management of the course.

The Student Forum meets twice yearly to review the course and to plan for the next year. Findings are relayed to management for consideration as part of continuous improvement.

Student Surveys

Module / Lecturer Evaluation will be conducted at the end of the module to gather feedback from students.

A comprehensive Student Satisfaction Survey is conducted twice per year to collate feedback with regards to all areas of the student’s learning experience at Malvern International Academy Singapore.

Students are to complete the course survey which is conducted at the end of the course / module for each cohort of students.

Findings are relayed to management for consideration as part of continuous improvement.

Email

Notifications and important announcements will be sent to student’s email address. Please keep the contact information updated at all times.

A contact update form will be distributed when surveys are conducted.

All students must provide updated email, contact number, emergency contact information to Malvern International Academy Singapore.

SMS Alerts

Urgent announcements such as class cancellations, attendance notifications, etc., will be sent to students through mobile phone SMS. Students are to ensure that their records on contact information is updated at all times.

Posters and Notice Boards

Keep a lookout for posters / memos at the Notice Board for important announcements, or to the respective course notice board for academic related information related to academic events / updates.

The Academy distributes memos to all students regarding urgent announcements or changes to academic events. All students are to sign on the student distribution list to automatically receive memo.

Student Management System

The Academy has subscribed to Wise-Net Student Management System (SMS). The Wise-Net system contains useful information pertaining to Malvern International Academy and/or the student’s course. It also provides a calendar of events and student activities in the Academy.

Students are most welcome to speak directly to the Programme Manager, or Student Support Services. Refer to 8.1.

The Academy will strive to address every query or issue as quickly as possible. If any issue cannot be resolved immediately, the Student will be informed by the next working day and the process will be explained to the Student.

All feedback and surveys will be treated as strictly private and confidential.

  • Transfer of course is defined as the student transferring to different course within Malvern International Academy Singapore.
  • Request for transfer of course must be made in writing. A written notice of transfer of course (via Transfer I Withdrawal Form) must be delivered to the dedicated Programme Manager.
  • Malvern International Academy shall within 3 working days of receipt of the Transfer I Withdrawal Form, arrange a counselling session with the Academic Head, unless deemed not applicable by the Academy.
  • For students under 18 years of age, Malvern International Academy will seek parental I guardian approval prior to processing the request for transfer of course.
  • Students must clear any outstanding fees payable to Malvern International Academy before the transfer of course will be processed.
  • Upon completion of counselling and obtaining parental I guardian approval (where applicable), the Academy will assess the request and the Academic Head will advise the student on the final outcome within a reasonable time frame (not more than 4 weeks).
  • Applications for transfer of course within the Academy are granted on a case-by-case basis subject to the student meeting the admissions requirement of the new programme and approval from the Education Partners such as Pearson for the BTEC programs where applicable.

Download Transfer and Withdrawal Policy

  • Withdrawal is defined as the student contract being terminated, and the student is no longer a student of the Academy.
  • Transferring to another institution is also deemed as a withdrawal from Malvern International Academy Singapore.
  • Request for programme withdrawal must be made in writing. A written notice of withdrawal from the programme (via Transfer I Withdrawal Form) must be delivered to the dedicated Programme Manager.
  • Malvern International Academy Singapore shall within 3 working days of receipt of the Transfer I Withdrawal Form, arrange a counselling session with the dedicated Programme Manager, unless deemed not applicable by the Academy.
  • For students under 18 years of age, Malvern International Academy Singapore will seek parental I guardian approval prior to processing the request for withdrawal.
  • Students must clear any outstanding fees payable to the Academy before the Withdrawal Form will be processed.
  • Upon completion of counselling and obtaining parental I guardian approval (where applicable), Malvern International Academy Singapore will assess the request and the dedicated Programme Manager will advise the student on the final outcome within a reasonable time frame (not more than 4 weeks).
  • Refunds (if any) will be processed within 7 working days from the student’s request for withdrawal (excludes time taken for postal services or external processing by banks). Students will be informed once the cheque is ready for collection.

Download Transfer and Withdrawal Policy

Malvern International Academy Singapore adopts a fair and reasonable refund policy for any payment made in compliance to the Committee of Private Education (CPE) requirements. Details of the refund policy can also be found in the student contracts and the website.

  1. Refunds for Withdrawal due to Non-Delivery of Course

Malvern International Academy will inform the Student immediately within 3 working days if:

  • It does not commence the Course on the Course Commencement  Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation  requirement as set by the organisation stated in Schedule A  of the Standard Student Contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Refunds for Withdrawal due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Standard Student Contract, the Academy will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard Student Contract, as shown below.

Schedule D of the Standard Student Contract

% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.11and 1.12] If Student’s written notice of withdrawal is received
90% More than 30 days before the Course Commencement Date
50% Before, but not more than  30 days before the Course Commencement Date
25% After, but not more than 7 days after the Course Commencement Date
0% More than 7 days after the Course Commencement Date

3. Refunds during Cooling-Off Period

The Academy will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D as shown above) of the fees already paid if the Student submits a written notice of withdrawal to the Academy within the cooling-off period, regardless of whether the Student has started the course or not.

  • Any staff receiving and/or is tasked to handle the feedback or complaints shall investigate and act to resolve the areas of concern.
  • Generally, the staff shall acknowledge within 24 hrs from the time the feedback or complaint is received and inform the complainant that the matter is being attended to. Depending on the complexity of the case, all cases will must be resolved within 21 working days.
  • If the matter is not resolved within 21 working days, the complainant is free to refer take it up can seek CPE’s Student Support Services Centre (SSC) for help.
  • Students may activate the CPE Mediation – Arbitration Scheme dispute resolution process by submitting filling up an application form with at the SSC stating the nature of the dispute. The application form will be sent to the Singapore Mediation Centre (SMC) who will contact the student within 7 working days for an appropriate date for mediation.
  • If there is no settlement of the matter, students may proceed to submit a request to the Singapore Institute of Arbitrators (SIArb) to go into an arbitration stage. The SIArb will contact the student and the PEI Academy within 14 working days.
  • After paper-based review of the dispute, the Arbitrator may call for a hearing if deemed necessary. At the end of the arbitration, the Arbitrator shall publish the Arbitral Award, which is final and binding to resolute the dispute.
  • The entire process may take between 60 to 90 days to be resolved from the commencement date of the arbitration

Malvern International Academy is pleased to announce that the Fee Protection Scheme will come into effect on the 15th of March 2017.

This insurance scheme provides fee protection for you and your fellow students, in the unfortunate event the Academy is unable to continue operating due to regulatory or insolvency. The unconsumed course fees paid by you will be protected.  Malvern International Academy ensures that purchases and cancellations of Fee Protection Scheme (FPS) are done in a prompt and timely manner.

The purpose of these schemes is to protect the unconsumed course fees paid by students in the event that the school is unable to continue operating. For more info, please click on the link below:
https://www.cpe.gov.sg/for-peis/protection-of-course-fees

Malvern has appointed Liberty Insurance Singapore Pte Ltd as the service provider for insurance protection to provide fee protection to local and international students, check out FPS master certificate

Medical Insurance
It is a requirement under EduTrust that Malvern ensures that its students are provided with medical insurance coverage for hospitalization and and related medical treatment for the entire course duration.
Students of Malvern have the option to opt out of this coverage if they are already covered under their own medical insurance plan. Malvern will verify their insurance coverage to ensure compliance. Most Singaporeans and PRs fall into this category.
The minimum features/coverage for medical insurance (may be group or individual) are as follows:

  • Annual limit not less than S$20,000.00 per student
  • At least B2 ward (in government and restructured hospitals)
  • 24 hours coverage in Singapore and overseas (if student is involved in school-related activities)

Students are given an original copy during the orientation programme of the medical insurance policy stating clearly the policy’s terms and conditions, the claim procedure, any exclusion, etc.
Check out Medical Insurance

Transfer and Withdrawal Form

Leave of Absence Application Form

– Students who wish to apply for advanced standing are to complete the form below and submit it together with the relevant academic transcripts, check out  Application For Advanced Standing

Assignment Cover Sheet

Assignment And Examination Appeal Form

Malvern Grading Policy

The grading criteria are as follows:

Marks Grade
80 and above Distinction
70-79 A
60-69 B
50-59 C
45-59 D
44 and below F

– Students who wish to defer their studies are to complete the form below and submit it together with the relevant documents if applicable, check out Application For Deferment