Refund Policy

Refund Policy

Malvern International Academy adopts a fair and reasonable refund policy for any payment made in compliance to the CPE requirements. Details of the refund policy can be found in the student contracts.

Refunds for Withdrawal due to Non-Delivery of Course

Malvern International Academy shall inform the Student immediately within 3 working days if:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Standard Student Contract within any stipulated timeline set by CPE (Committee for Private Education is part of SkillsFuture Singapore); or
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refunds for Withdrawal due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Standard Student Contract, the Academy will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard Student Contract, as shown below.

Schedule D of the Standard Student Contract

# % of [the aggregate amount of the Course Fees & Additional Fees paid under Clause 1.11 and 1.12 If Student’s written notice of withdrawal is received
1 90% More than 30 days before the Course Commencement Date
2 50% Before, but not more than 30 days before the Course Commencement Date
3 25% After, but not more than 7 days after the Course Commencement Date
4 0% More than 7 days after the Course Commencement Date

Refunds during Cooling-Off Period

The Academy will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D as shown above) of the fees already paid if the Student submits a written notice of withdrawal to the Academy within the cooling-off period, regardless of whether the Student has started the course or not.