Feedback

Students are strongly encouraged to maintain active communication with the Academy through the following channels:

Face to face : Front Office

Email : feedback@malverninternational.com

Telephone : (+65) 6268 4515

Feedback Forms : Available at the Front office

Website : www:sg.malverninternational.com/

Programme Manager : As provided during orientation

Student Focus Group

Student representatives will be invited to attend student focus group meetings to present and discuss the students’ views. It is an important way in which students can contribute to the quality and management of the course.

The Student Forum meets twice yearly to review the course and to plan for the next year. Findings are relayed to management for consideration as part of continuous improvement.

Student Surveys

Module / Lecturer Evaluation will be conducted at the end of the module to gather feedback from students.

A comprehensive Student Satisfaction Survey is conducted twice per year to collate feedback with regards to all areas of the student’s learning experience at Malvern International Academy Singapore.

Students are to complete the course survey which is conducted at the end of the course / module for each cohort of students.

Findings are relayed to management for consideration as part of continuous improvement.

Email

Notifications and important announcements will be sent to student’s email address. Please keep the contact information updated at all times.

A contact update form will be distributed when surveys are conducted.

All students must provide updated email, contact number, emergency contact information to Malvern International Academy Singapore.

SMS Alerts

Urgent announcements such as class cancellations, attendance notifications, etc., will be sent to students through mobile phone SMS. Students are to ensure that their records on contact information is updated at all times.

Posters and Notice Boards

Keep a lookout for posters / memos at the Notice Board for important announcements, or to the respective course notice board for academic related information related to academic events / updates.

The Academy distributes memos to all students regarding urgent announcements or changes to academic events. All students are to sign on the student distribution list to automatically receive memo.

Student Management System

The Academy has subscribed to Wise-Net Student Management System (SMS). The Wise-Net system contains useful information pertaining to Malvern International Academy and/or the student’s course. It also provides a calendar of events and student activities in the Academy.

Students are most welcome to speak directly to the Programme Manager, or Student Support Services. Refer to 8.1.

The Academy will strive to address every query or issue as quickly as possible. If any issue cannot be resolved immediately, the Student will be informed by the next working day and the process will be explained to the Student.

All feedback and surveys will be treated as strictly private and confidential.