Student Learning and Support Services
The Student Support Services (SSS) and Operations team provides assistance to students to ensure their stay here with us is enjoyable and to make their learning effective.
The SSS and Operations team is responsible for all students enrolled for the duration of their studies and the key feature of their work is orienting these students in areas such as the enrolment process, administrative procedures in terms of progression, transfer, withdrawal, cancellation and termination. The team also undertakes to familiarize students with the campus, support and assist them in making new friends as well as ensure that they are aware of the laws of Singapore. Career planning is also conducted by the Academic Head.
The Programme Manager acts as a student mentor and provides guidance and assistance to students who may face problems during the course of their studies. Issues relating to health and performance are taken up at the first instance by the Academic Head before seeking external help for further pastoral counselling.
The SSS team works closely with the Academic Department and the Quality Assurance Department to ensure the needs of students in terms of proficiency in the English language and their feedbacks and concerns are being addressed.
Students can access various forms for their use in the website by clicking the icon for Students, choosing the Forms heading and clicking on either the “Prospective” or “Current” categories.
System for Student Support Services
|Service provided by SSS and Operations|
|Facilities and Infrastructure||5 air-conditioned classrooms|
|Computer room (in progress)|
|Wireless internet access|
|Maintenance of air conditioners|
|Regular cleaning of classrooms and study areas|
|Regular servicing of projectors and laptops|
|Food and beverage (vending machines etc)|
|Enrolment and Admission||Pre Course Counselling and student Handbook|
|Processing of Course Application|
|Orientation for New enrolled students|
|Student Protection||Purchase of FPS|
|Medical Insurance Scheme
Minimum features/coverage for medical insurance (may be group or individual):
|Academic Support||Transfer and Withdrawal of Course|
|Deferment of course|
|Refund of Course Fees|
|Monitoring of Attendance and Counselling|
|Service provided by Academic Department|
|Course Induction/ Post Course Counselling and programme Handbook|
|Academic performance and Counselling|
|Advise on the writing of assignments and the interpretation of data|
|Feedback via email or skype|
|English Class for weaker students|
|Service provided by QA Department|
|General Support||General Enquiries|
|Feedback and Suggestion Scheme|